Frequently Asked Questions
Renting a storage unit for the first time can be stressful. Let us put your mind at ease by answering your most pressing questions. Below, you will find the most commonly asked questions regarding self storage. If you need further assistance, contact us today.
Storage Unit Sizes
What storage unit sizes do you offer?
Size options will vary from location to location. However, there are six standard sizes available at most of our storage facilities. Storage unit sizes available include:
How do I know what storage unit size I need?
When choosing the right storage unit for you, it is important to think about the number of items you will need storage for and the types of items you will be storing. Generally, if you are only storing a few boxes or several small items, our 5×5 unit is the best choice. If you are storing for a small home, we suggest renting a 10×15 storage unit, and our 10×30 unit is perfect for anyone needing storage for a large home. For detailed information about our storage unit sizes, check out our unit size guide for additional guidance.
Renting and Paying for a Storage Unit
What do I need to bring to rent a storage unit?
Prior to renting a self storage unit, you will need to provide a valid driver’s license, as well as proof of insurance (you can provide your own or purchase it at your facility). Additional fees and charges may apply.
How do I rent a storage unit?
You can rent your storage unit one of three ways at our facilities. You can visit the facility you will be renting from, give them a call, or rent your unit online.
How do I pay for my storage unit?
Paying for your storage unit each month has never been easier with our online payment feature. Simply log in to your account on your desktop or mobile device and enter your payment information each month.
Do you offer autopay at your facilities?
Yes, we do. Sign up for our autopay feature and sit back and relax each month knowing your payment is automatically being drafted from your account.
When can I access my storage unit?
Access hours depend on the storage facility. However, we do offer 24/7 access at select facilities to make sure you can access your storage unit without changing your schedule.
Is there anything I’m not allowed to store?
You are prohibited from storing flammable liquids, explosives, firearms, flammable materials, toxic materials, and anything that is perishable. Please refer to your lease agreement for the full list of items not allowed in one of our storage units.
Storage Features and Amenities
What is temperature-controlled storage?
Our temperature-controlled storage units offer the most optimal environment for all your delicate storage items. They remain within a consistent temperature range throughout the entire year to help items resist damaging effects caused by the weather such as warping, tearing, cracking, and fading.
Do you offer boat and RV storage?
Select storage facilities do offer RV and boat storage. Wide drive aisles and convenient locations near major roadways make our facilities the perfect option for all your recreational vehicles. We can even offer small vehicle storage for cars, motorcycles, Jet Skis, four-wheelers, and more. Browse through our locations to find one that offers RV and boat storage near you and start storing your vehicles with us today.
What security features are offered at your storage facilities?
Security is our top priority. Our facilities are equipped with several key security features, including keypad entry and security cameras. They are also fully fenced and well lit for optimal visibility each time you visit. We also provide you with a free lock when you rent a storage unit from one of our facilities.
What is drive-up access?
Drive-up access gives you the ability to park your vehicle right in front of your unit for easy and efficient loading and unloading. Not only does this save you time and energy on move-in day, but it also gives you the ability to quickly access your unit without taking up too much time in your day. Find this convenient feature at select storage facilities.